Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@porcelaire.com
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
ORDERS & ACCOUNT
You can check the status of your order on your Account page
Once an order has been placed, we are unable to modify it.
Please contact support@porcelaire.com for assistance.SHIPPING
Yes, we offer free worldwide shipping on orders over $99, excluding certain remote areas.
We want you to be 100% satisfied with your Porcelaire products. If anything in your order arrives damaged, send us a picture of the damaged goods to support@porcelaire.com and we'll send you a replacement or refund right away.
RETURNS & EXCHANGES
Exchanges cannot be processed either online or by mail. You may return the merchandise for a refund and place a new order, original shipping charges are non-refundable. If you need assistance, email us at support@porcelaire.com.
